Patient Resources

Florida Patient's Bill of Rights

Florida Patient’s Bill of Rights

The Bill of Rights applies to all physicians who see patients in an office setting, and to hospitals and ambulatory surgical centers that offer emergency, outpatient, or inpatient services.

Section 381.026, Florida Statutes, requires that physicians and health care facilities, if requested, shall inform patients of the address and telephone number of each state agency responsible for responding to patient complaints. Physicians and health care facilities are also required to adopt and make public, in writing, a summary of the rights and responsibilities of patients. This is best accomplished by posting a copy in the office in a conspicuous place. Fines for noncompliance range from $100 for nonwillful violations to $500 for willful violations. A copy of the summary follows:

SUMMARY OF THE FLORIDA PATIENT’S BILL OF RIGHTS & RESPONSIBILITIES

Florida law requires that your health care provider or health care facility recognize your rights while you are receiving medical care and that you respect the health care provider’s or health care facility’s right to expect certain behavior on the part of patients. You may request copy of the full text of this law from your health care provider or health care facility. A summary of your rights and responsibilities follows:

  • A patient has a right to be treated with courtesy and respect, with appreciation of his or her individual dignity, and with protection of his or her need for privacy.
  • A patient has a right to a prompt and reasonable response to questions and requests.
  • A patient has the right to know who is providing medical services and who is responsible for his or her care.
  • A patient has the right to know what patient support services are available, including whether an interpreter is available if he or she does not speak English.
  • A patient has the right to know what rules and regulations apply to his or her conduct.
  • A patient has the right to be given by the health care provider information concerning diagnosis, planned course of treatment, alternatives, risks, and prognosis.
  • A patient has the right to refuse any treatment, except as otherwise provided by law.
  • A patient has the right to be given, upon request, full information and necessary counseling on the availability of known financial resources for his or her care.
  • A patient who is eligible for Medicare has the right to know, upon request and in advance of treatment, whether the health care provider or health care facility accepts the Medicare assignment rate.
  • A patient has the right to receive, upon request, prior to treatment, a reasonable estimate of charges for medical care.
  • A patient has the right to receive a copy of a reasonably clear and understandable, itemized bill and, upon request, to have the charges explained.
  • A patient has the right to impartial access to medical treatment or accommodations, regardless of race, national origin, religion, handicap, or source of payment.
  • A patient has the right to treatment for any emergency medical condition that will deteriorate from failure to provide treatment.
  • A patient has the right to know if medical treatment is for purposes of experimental research and to give his or her consent or refusal to participate in such experimental research.
  • A patient has the right to express grievances regarding any violation of his or her rights, as stated in Florida law, through the grievance procedure of the health care provider or health care facility which served him or her and to the appropriate state licensing agency.
  • A patient is responsible for providing to the health care provider, to the best of his or her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to his or her health.
  • A patient is responsible for reporting unexpected changes in his or her condition to the health care provider.
  • A patient is responsible for reporting to the health care provider whether he or she comprehends a contemplated course of action and what is expected of him or her.
  • A patient is responsible for following the treatment plan recommended by the health care provider.
  • A patient is responsible for keeping appointments and, when he or she is unable to do so for any reason, for notifying the health care provider or health care facility.
  • A patient is responsible for his or her actions if he or she refuses treatment or does not follow the health care provider’s instructions.
  • A patient is responsible for assuring that the financial obligations of his or her health care are fulfilled as promptly as possible.
  • A patient is responsible for following health care facility rules and regulations affecting patient care and conduct.

This article is presented for educational purposes only and should not be taken as a substitute for legal advice, which should be obtained from personal legal counsel. Nevertheless, the FMA hopes that the information provided here and in its other publications continues to assist physicians in answering many of their most common legal questions allowing them to treat patients, instead of addressing legal concerns.

Do Not Resuscitate Forms

A Do Not Resuscitate Order (DNRO) is a form or patient identification device developed by the Department of Health to identify people who do not wish to be resuscitated in the event of respiratory or cardiac arrest.

Forms are available for your convenience below, and also at the Florida Dept. of Health website, along with frequently asked questions and additional information.

Living Wills and AHCDs

Living Wills & Advance Health Care Directives

The Florida Legislature has recognized that every competent adult has the fundamental right of self-determination regarding decisions pertaining to his or her own health, including the right to choose or refuse medical treatment or procedures which would only prolong life when a terminal condition exists. This right however is subject to certain interests of society, such as the protection of human life and the preservation of ethical standards in the medical profession. To ensure that this right is not lost or diminished by virtue of later physical or mental incapacity, the legislature has established a procedure within Florida Statutes Chapter 765 allowing a person to plan for incapacity, and if desired, to designate another person to act on their behalf and make necessary medical decisions upon such incapacity.

Please visit:

Health Care Advance Directives (PDF)
Link to the Florida Agency For Health Care Administration Forms for Living Will, Health Care Surrogate and Anatomical Donation Form.

Consumer Pamphlets

Do You Have a Will?

Florida Powers of Attorney

The FMA is working with the Florida Bar in an effort to provide information to all Floridians regarding this important issue. Please also visit the Florida Bar Web site at www.flabar.org for additional information.

Health Organizations

Health Organizations

Below are some helpful & informative resources:

 

blakemedctr

 

manateememhosp

 

lakewoodranch

 

aarp
AARP – American Association
of Retired Persons
www.aarp.org

 

ahca
AHCA- American
Healthcare Association
http://www.ahca.org

 

aatampa
Alcoholics Anonymous (AA)
www.aatampa-area.org

 

als
ALS Association –
Florida Chapter
(Lou Gehrig’s Disease)
www.als-florida.org

 

alz_logo
Alzheimer’s Association
www.alz-tbc.org

 

amercancer
American Cancer Society
www.cancer.org

 

amerdiabetes
American Diabetes Association
www.diabetes.org

 

amerheart
American Heart Association
www.americanheart.org

 

amerhospital
American Hospital
Association
www.aha.org

 

amerkidneyfund
American Kidney Association
www.kidneyfund.org

 

ama_logo
American Medical Association
www.ama-assn.org

 

amerredcross
American Red Cross
www.redcrosstbc.org

 

arthritisf_logo
Arthritis Foundation
www.arthritis.org

 

childrensmedserv
Children’s Medical Services
www.cms-kids.com

 

crisisctr
Crisis Center
www.crisiscenter.com

 

cfflogo
Cystic Fibrosis Foundation
www.cff.org

 

deaf
Deaf Service Bureau of
West Central Florida
www.deafservicebureau.org

 

epilepsysvc
Epilepsy Services of
West Central Florida
www.epilepsyservices.com

 

flbloodservices
Florida Blood Services
www.fbsblood.org

 

flmedassociation
Florida Medical Association
www.fmaonline.org

 

lupus_logo
Lupus Foundation of America
– Greater Florida Chapter
www.lupusflorida.org

 

flahealthcare
Medicaid – Medipass
www.fdhc.state.fl.us

 

medicaress
Medicare
www.ssa.gov

 

m_slogo
Multiple Sclerosis Society
www.nationalmssociety.org/flc

 

nataidshotline
National AIDS Hotline
www.ashastd.org

 

nationalstdsite
National STD Hotline
http://www.cdc.gov/

 

poisonctr
Poison Information Center
www.poisoncentertampa.org

 

specialolympics
Special Olympics
www.sofl.org

 

 

 

 

Patient Resources

Know Your Numbers

The best time to prepare for an emergency is before it happens. Make sure your family knows emergency phone numbers – and make sure your kids know how to place a call for help.
During an emergency, it’s easy to become disoriented or upset, so you need to have all important phone numbers readily available ahead of time. Write each phone number clearly so that it will be easy for kids to read. Use a pen with dark-colored ink. When creating your emergency phone list, make sure your list includes the following numbers:

Emergency medical service for the Fire or
Police department and Ambulance…………………………………………….911
Poison control center…………………………………………..1-800-222-1222
Hospital emergency room
Blake Medical Center………………………………………………….792-6611
Doctors Hospital………………………………………………………342-1100
Lakewood Ranch Medical Center……………………………………..782-2100
Manatee Memorial Hospital……………………………………………746-5111
Sarasota Memorial Hospital……………………………………………917-9000

Other helpful numbers to have readily available include:
American Red Cross…………………………………………………..792-8686
Health Department…………………………………………………….748-0747
Florida Blood Services…………………………………………………746-7195
Coast Guard Station……………………………………………………794-1261
Suicide Prevention Hotline……………………………………….1-800-784-2433

The HIPAA Compliance Office assists Medicaid beneficiaries in exercising their rights, including requests for claims records, handles HIPAA complaints against the Agency and advises AHCA on how to comply with HIPAA.

Printable Reference: Important Numbers